A Customer Experience Mapping for Knowledge Extraction from Social Simulation Results

Takamasa Kikuchi, Masaaki Kunigami, Hiroshi Takahashi, Takao Terano

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Various methodologies have been proposed for extracting knowledge from the output results and logs of social simulations. Such analysis methods are important not only for model developers and analysts, but also for sharing knowledge and communication among other stakeholders. In this paper, we attempt to apply the System Experience Boundary Map, which is one of the experience mapping methods used in the field of design thinking, for the analysis and formal description of the results of social simulation.

Original languageEnglish
Title of host publicationAgents and Multi-Agent Systems
Subtitle of host publicationTechnologies and Applications 2022 - Proceedings of 16th KES International Conference, KES-AMSTA 2022
EditorsGordan Jezic, Yun-Heh Jessica Chen-Burger, Mario Kusek, Roman Šperka, Robert J. Howlett, Robert J. Howlett, Robert J. Howlett, Lakhmi C. Jain, Lakhmi C. Jain
PublisherSpringer Science and Business Media Deutschland GmbH
Pages159-168
Number of pages10
ISBN (Print)9789811933585
DOIs
Publication statusPublished - 2022
Event16th KES International Conference on Agents and Multi-Agent Systems: Technologies and Applications, KES-AMSTA 2022 - Rhodes, Greece
Duration: 2022 Jun 202022 Jun 22

Publication series

NameSmart Innovation, Systems and Technologies
Volume306
ISSN (Print)2190-3018
ISSN (Electronic)2190-3026

Conference

Conference16th KES International Conference on Agents and Multi-Agent Systems: Technologies and Applications, KES-AMSTA 2022
Country/TerritoryGreece
CityRhodes
Period22/6/2022/6/22

Keywords

  • Customer experience mapping
  • Formal description
  • Life planning
  • Log analysis
  • Simulation analysis
  • Social simulation

ASJC Scopus subject areas

  • Decision Sciences(all)
  • Computer Science(all)

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