A study of incentive stimulating human error activity on public service

Risako Shiraishi; Minami Wakata; Kumiko Takahashi; Yusaku Okada

doi:10.1007/978-3-319-60825-9_9

A study of incentive stimulating human error activity on public service

Risako Shiraishi, Minami Wakata, Kumiko Takahashi, Yusaku Okada

Department of Industrial and Systems Engineering

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Public services, for example Railroad service and hospital service, have carried out safety activities to provide safety service for users aiming “accident zero”. However, safety activities can’t go well in the actual enterprises. For the reason why safe activity can’t work, it is caused by the fact that employees’ motivation to safety activities decreases. However, the safe managers misunderstand it caused by a lowering of the safe consciousness of the employees and perform activity for the purpose of the improvement of the safe consciousness. Therefore, the safe activity in the actual enterprises cannot be readily activated by employees because of the gap of the recognition of the safe managers. We suggest that managers should evaluate the safety of the public service by an enhancement degree of the safety activity instead of employee’s safe consciousness in the enterprise. And, this study shows that the safe managers should expand new explanation to employees when I they teach how to do safety activities.

Original language	English
Title of host publication	Advances in Physical Ergonomics and Human Factors - Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017
Publisher	Springer Verlag
Pages	75-80
Number of pages	6
Volume	602
ISBN (Print)	9783319608242
DOIs	https://doi.org/10.1007/978-3-319-60825-9_9
Publication status	Published - 2018
Event	AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017 - Los Angeles, United States Duration: 2017 Jul 17 → 2017 Jul 21

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	602
ISSN (Print)	2194-5357

Other

Other	AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017
Country/Territory	United States
City	Los Angeles
Period	17/7/17 → 17/7/21

Keywords

Human error
Human factors
Public services

ASJC Scopus subject areas

Control and Systems Engineering
Computer Science(all)

Access to Document

10.1007/978-3-319-60825-9_9

Cite this

Shiraishi, R., Wakata, M., Takahashi, K., & Okada, Y. (2018). A study of incentive stimulating human error activity on public service. In Advances in Physical Ergonomics and Human Factors - Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017 (Vol. 602, pp. 75-80). (Advances in Intelligent Systems and Computing; Vol. 602). Springer Verlag. https://doi.org/10.1007/978-3-319-60825-9_9

A study of incentive stimulating human error activity on public service. / Shiraishi, Risako; Wakata, Minami; Takahashi, Kumiko et al.
Advances in Physical Ergonomics and Human Factors - Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017. Vol. 602 Springer Verlag, 2018. p. 75-80 (Advances in Intelligent Systems and Computing; Vol. 602).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Shiraishi, R, Wakata, M, Takahashi, K & Okada, Y 2018, A study of incentive stimulating human error activity on public service. in Advances in Physical Ergonomics and Human Factors - Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017. vol. 602, Advances in Intelligent Systems and Computing, vol. 602, Springer Verlag, pp. 75-80, AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017, Los Angeles, United States, 17/7/17. https://doi.org/10.1007/978-3-319-60825-9_9

Shiraishi R, Wakata M, Takahashi K, Okada Y. A study of incentive stimulating human error activity on public service. In Advances in Physical Ergonomics and Human Factors - Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017. Vol. 602. Springer Verlag. 2018. p. 75-80. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-319-60825-9_9

Shiraishi, Risako ; Wakata, Minami ; Takahashi, Kumiko et al. / A study of incentive stimulating human error activity on public service. Advances in Physical Ergonomics and Human Factors - Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017. Vol. 602 Springer Verlag, 2018. pp. 75-80 (Advances in Intelligent Systems and Computing).

@inproceedings{57ed66c8f3ad4fd3a8d720997f4840c0,

title = "A study of incentive stimulating human error activity on public service",

abstract = "Public services, for example Railroad service and hospital service, have carried out safety activities to provide safety service for users aiming “accident zero”. However, safety activities can{\textquoteright}t go well in the actual enterprises. For the reason why safe activity can{\textquoteright}t work, it is caused by the fact that employees{\textquoteright} motivation to safety activities decreases. However, the safe managers misunderstand it caused by a lowering of the safe consciousness of the employees and perform activity for the purpose of the improvement of the safe consciousness. Therefore, the safe activity in the actual enterprises cannot be readily activated by employees because of the gap of the recognition of the safe managers. We suggest that managers should evaluate the safety of the public service by an enhancement degree of the safety activity instead of employee{\textquoteright}s safe consciousness in the enterprise. And, this study shows that the safe managers should expand new explanation to employees when I they teach how to do safety activities.",

keywords = "Human error, Human factors, Public services",

author = "Risako Shiraishi and Minami Wakata and Kumiko Takahashi and Yusaku Okada",

year = "2018",

doi = "10.1007/978-3-319-60825-9_9",

language = "English",

isbn = "9783319608242",

volume = "602",

series = "Advances in Intelligent Systems and Computing",

publisher = "Springer Verlag",

pages = "75--80",

booktitle = "Advances in Physical Ergonomics and Human Factors - Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017",

address = "Germany",

note = "AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017 ; Conference date: 17-07-2017 Through 21-07-2017",

}

TY - GEN

T1 - A study of incentive stimulating human error activity on public service

AU - Shiraishi, Risako

AU - Wakata, Minami

AU - Takahashi, Kumiko

AU - Okada, Yusaku

PY - 2018

Y1 - 2018

N2 - Public services, for example Railroad service and hospital service, have carried out safety activities to provide safety service for users aiming “accident zero”. However, safety activities can’t go well in the actual enterprises. For the reason why safe activity can’t work, it is caused by the fact that employees’ motivation to safety activities decreases. However, the safe managers misunderstand it caused by a lowering of the safe consciousness of the employees and perform activity for the purpose of the improvement of the safe consciousness. Therefore, the safe activity in the actual enterprises cannot be readily activated by employees because of the gap of the recognition of the safe managers. We suggest that managers should evaluate the safety of the public service by an enhancement degree of the safety activity instead of employee’s safe consciousness in the enterprise. And, this study shows that the safe managers should expand new explanation to employees when I they teach how to do safety activities.

AB - Public services, for example Railroad service and hospital service, have carried out safety activities to provide safety service for users aiming “accident zero”. However, safety activities can’t go well in the actual enterprises. For the reason why safe activity can’t work, it is caused by the fact that employees’ motivation to safety activities decreases. However, the safe managers misunderstand it caused by a lowering of the safe consciousness of the employees and perform activity for the purpose of the improvement of the safe consciousness. Therefore, the safe activity in the actual enterprises cannot be readily activated by employees because of the gap of the recognition of the safe managers. We suggest that managers should evaluate the safety of the public service by an enhancement degree of the safety activity instead of employee’s safe consciousness in the enterprise. And, this study shows that the safe managers should expand new explanation to employees when I they teach how to do safety activities.

KW - Human error

KW - Human factors

KW - Public services

UR - http://www.scopus.com/inward/record.url?scp=85022324861&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85022324861&partnerID=8YFLogxK

U2 - 10.1007/978-3-319-60825-9_9

DO - 10.1007/978-3-319-60825-9_9

M3 - Conference contribution

AN - SCOPUS:85022324861

SN - 9783319608242

VL - 602

T3 - Advances in Intelligent Systems and Computing

SP - 75

EP - 80

BT - Advances in Physical Ergonomics and Human Factors - Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017

PB - Springer Verlag

T2 - AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017

Y2 - 17 July 2017 through 21 July 2017

ER -

A study of incentive stimulating human error activity on public service

Abstract

Publication series

Other

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this