Capability leapfrogging in the Japanese IT services industry

Hiroshi Tsuji, Akito Sakurai, Amrit Tiwana

Research output: Chapter in Book/Report/Conference proceedingConference contribution


The focal question that we address is about how firms transition their IT product capabilities to the IT services capabilities. In particular, we were interested in exploring the unexpected observation that some incumbent firms in the Japanese IT industry were able to leapfrog capability development for transitioning to the IT services model, while others struggled to do so. We use a multi-method approach consisting of four complementary stages for addressing the research question: (a) multiple case studies in eleven leading Japanese IT firms, (b) a large scale survey of division managers in 208 firms in Japan, (c) quantitative sequence analysis of archival product development logs for over 1,800 IT products in 208 Japanese firms during the ongoing transition, and (d) a Monte Carlo simulation of a subset of the insights obtained in the preceding stages.

Original languageEnglish
Title of host publicationInternational Conference on Information Systems, ICIS 2012
Number of pages6
Publication statusPublished - 2012
Externally publishedYes
EventInternational Conference on Information Systems, ICIS 2012 - Orlando, FL, United States
Duration: 2012 Dec 162012 Dec 19

Publication series

NameInternational Conference on Information Systems, ICIS 2012


OtherInternational Conference on Information Systems, ICIS 2012
Country/TerritoryUnited States
CityOrlando, FL


  • Capabilities
  • Competitive strategy
  • Qualitative research
  • Real Time Enterprise (RTE) capabilities

ASJC Scopus subject areas

  • Computer Science Applications
  • Statistics, Probability and Uncertainty
  • Applied Mathematics
  • Library and Information Sciences


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