Effect of pharmacists wearing a mask on patient consultation intention

Eri Tamura, Keiko Kishimoto, Noriko Fukushima

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)


This study sought to determine the effect of pharmacists wearing a mask on the consultation intention of patients who do not have a trusting relationship with the pharmacists. We conducted a questionnaire survey of customers at a Tokyo drugstore in August 2012. Subjects answered a questionnaire after watching two medical teaching videos, one in which the pharmacist was wearing a mask and the other in which the pharmacist was not wearing a mask. Data analysis was performed using a paired t-test and multiple logistic regression. The paired t-test revealed a significant difference in 'Maintenance Problem' between the two pharmacist situations. After excluding factors not associated with wearing a mask, multiple logistic regression analysis identified three independent variables with a significant effect on participants not wanting to consult with a pharmacist wearing a mask. Positive factors were 'active-inactive' and 'frequency mask use', a negative factor was 'age'. Our study has shown that pharmacists wearing a mask may be a factor that prevents patients from consulting with pharmacist. Those patients whose intention to consult might be affected by the pharmacists wearing a mask tended to be younger, to have no habit of wearing masks preventively themselves, and to form a negative opinion of such pharmacists. Therefore, it was estimated that pharmacists who wear masks need to provide medical education by asking questions more positively than when they do not wear a mask in order to prevent the patient worrying about oneself.

Original languageEnglish
Pages (from-to)737-745
Number of pages9
JournalYakugaku Zasshi
Issue number6
Publication statusPublished - 2013 Jun 1


  • Consultation
  • Mask
  • Pharmacist

ASJC Scopus subject areas

  • Pharmacology
  • Pharmaceutical Science


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