Internationalization in Japan's service industries

Kazuhiro Asakawa; Kiyohiko Ito; Elizabeth L. Rose; D. Eleanor Westney

doi:10.1007/s10490-012-9325-5

Internationalization in Japan's service industries

Kazuhiro Asakawa, Kiyohiko Ito, Elizabeth L. Rose, D. Eleanor Westney

Graduate School of Business Administration

Research output: Contribution to journal › Article › peer-review

15 Citations (Scopus)

Abstract

The relatively low level of internationalization in Japan's service industries is a cause of real concern among policy-makers and service industry executives. Explanations have focused on distinctive features of Japan's culture, particularly its service culture, and idiosyncratically demanding customers. Two additional factors are also of significance: the complexity of the customer interface and process embeddedness in the home country. Mapping service sectors in terms of these two dimensions offers insights into the challenges faced by Japanese service firms, while also providing a framework for assessing home country effects in general.

Original language	English
Pages (from-to)	1155-1168
Number of pages	14
Journal	Asia Pacific Journal of Management
Volume	30
Issue number	4
DOIs	https://doi.org/10.1007/s10490-012-9325-5
Publication status	Published - 2013 Dec

Keywords

Home country effects
Japanese service industries
Service sector internationalization

ASJC Scopus subject areas

Business and International Management
Economics, Econometrics and Finance (miscellaneous)
Strategy and Management

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10.1007/s10490-012-9325-5

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Internationalization in Japan's service industries

Abstract

Keywords

ASJC Scopus subject areas

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