What is real risk and benefit on work with robots?: From the analysis of a robot hotel

Hirotaka Osawa; Arisa Ema; Hiromitsu Hattori; Naonori Akiya; Nobutsugu Kanzaki; Akinori Kubo; Tora Koyama; Ryutaro Ichise

doi:10.1145/3029798.3038312

What is real risk and benefit on work with robots? From the analysis of a robot hotel

Hirotaka Osawa, Arisa Ema, Hiromitsu Hattori, Naonori Akiya, Nobutsugu Kanzaki, Akinori Kubo, Tora Koyama, Ryutaro Ichise

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

43 Citations (Scopus)

Abstract

Due to the rise of artificial intelligence (AI) technology, discussions are progressing on how robots could replace human labor. Conventional surveys have shown that human work is expected to gradually be replaced as tasks become automated. However, human labor changes on tasks, not on jobs. The modification is taking place in human-system interactions. There is an extremely creative process of labor emerging in this area. We conducted a survey at the world's first robot hotel - also called a Henn-na hotel ("strange/change hotel") in Japanese - which already uses robots for most of the work done there. We discovered that human work is divided into task units, and that robot actions affect human emotional control.

Original language	English
Title of host publication	HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
Publisher	IEEE Computer Society
Pages	241-242
Number of pages	2
ISBN (Electronic)	9781450348850
DOIs	https://doi.org/10.1145/3029798.3038312
Publication status	Published - 2017 Mar 6
Externally published	Yes
Event	12th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017 - Vienna, Austria Duration: 2017 Mar 6 → 2017 Mar 9

Publication series

Name	ACM/IEEE International Conference on Human-Robot Interaction
ISSN (Electronic)	2167-2148

Other

Other	12th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017
Country/Territory	Austria
City	Vienna
Period	17/3/6 → 17/3/9

Keywords

future HRI
human-robot interaction

ASJC Scopus subject areas

Artificial Intelligence
Human-Computer Interaction
Electrical and Electronic Engineering

Access to Document

10.1145/3029798.3038312

Cite this

Osawa, H., Ema, A., Hattori, H., Akiya, N., Kanzaki, N., Kubo, A., Koyama, T., & Ichise, R. (2017). What is real risk and benefit on work with robots? From the analysis of a robot hotel. In HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction (pp. 241-242). (ACM/IEEE International Conference on Human-Robot Interaction). IEEE Computer Society. https://doi.org/10.1145/3029798.3038312

What is real risk and benefit on work with robots? From the analysis of a robot hotel. / Osawa, Hirotaka; Ema, Arisa; Hattori, Hiromitsu et al.
HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction. IEEE Computer Society, 2017. p. 241-242 (ACM/IEEE International Conference on Human-Robot Interaction).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Osawa, H, Ema, A, Hattori, H, Akiya, N, Kanzaki, N, Kubo, A, Koyama, T & Ichise, R 2017, What is real risk and benefit on work with robots? From the analysis of a robot hotel. in HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction. ACM/IEEE International Conference on Human-Robot Interaction, IEEE Computer Society, pp. 241-242, 12th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017, Vienna, Austria, 17/3/6. https://doi.org/10.1145/3029798.3038312

Osawa H, Ema A, Hattori H, Akiya N, Kanzaki N, Kubo A et al. What is real risk and benefit on work with robots? From the analysis of a robot hotel. In HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction. IEEE Computer Society. 2017. p. 241-242. (ACM/IEEE International Conference on Human-Robot Interaction). doi: 10.1145/3029798.3038312

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