Model for Trust and Reliance on Technology: Exploring the Relationship Between Trustor, Trustee, and Context

Trust is dynamically evolving from human-human interactions to human-automation/artificial intelligence (AI) engagements. Previous research has characterized trust as elusive. This study posits a society wherein trust is readily captured and utilized within a system, focusing on the interrelations between trust, reliance, and their components concerning technology. Although prior studies have identified the trustor and trustee as essential elements in fostering trust, this research introduces an architecture that incorporates a model encompassing context and proxy trust on the part of the trustee. To address challenges highlighted in previous studies, we have developed a model demonstrating that observation between the trustor and trustee is crucial, and that design features, system performance, and dependability correlate with trust, thereby facilitating proxy trust. The explicit illustration of trust dynamics between humans and between humans and technology elucidates the relationship between trust and technology, an aspect that will gain increasing significance in the future.