TY - GEN
T1 - The Zabuton
T2 - 22nd International Conference on Human-Computer Interaction, HCI International 2020
AU - Yamano, Hikari
AU - Tomiyasu, Kasumi
AU - Sato, Chihiro
AU - Yamanouchi, Masato
N1 - Publisher Copyright:
© 2020, Springer Nature Switzerland AG.
PY - 2020
Y1 - 2020
N2 - This research explores the value of airports upon arrivals by proposing a welcome service The Zabuton targeting passengers unfamiliar with the landing-place. The Zabuton service comprises of two systems; a local language information display (LLD) and a guiding passengers action app (GAA). LLD is placed in the baggage claim area displaying the written language and meanings of frequently used phrases, and its pronunciations in the local language. GAA supports the series of actions from the arrival gate to transportation consisting the following five components; (1) purchasing internet connection modules, (2) local transportation map and route search, (3) local transportation rules, (4) luggage service information, and (5) where the platform is to ride local transportation. An airport arrival lobby with The Zabuton lets passengers learn local language phrases through public displays and provides confidence in their forthcoming steps of transportation through a mobile app. This concept was constructed based on our research and illustrated accordingly based on scenario based design and user centered design process. This paper contributes to the redesigning of the airport arrival lobby by enhancing the local experience and supporting the travel procedures with the help of digital technologies.
AB - This research explores the value of airports upon arrivals by proposing a welcome service The Zabuton targeting passengers unfamiliar with the landing-place. The Zabuton service comprises of two systems; a local language information display (LLD) and a guiding passengers action app (GAA). LLD is placed in the baggage claim area displaying the written language and meanings of frequently used phrases, and its pronunciations in the local language. GAA supports the series of actions from the arrival gate to transportation consisting the following five components; (1) purchasing internet connection modules, (2) local transportation map and route search, (3) local transportation rules, (4) luggage service information, and (5) where the platform is to ride local transportation. An airport arrival lobby with The Zabuton lets passengers learn local language phrases through public displays and provides confidence in their forthcoming steps of transportation through a mobile app. This concept was constructed based on our research and illustrated accordingly based on scenario based design and user centered design process. This paper contributes to the redesigning of the airport arrival lobby by enhancing the local experience and supporting the travel procedures with the help of digital technologies.
KW - Airport
KW - Experience design
KW - Travel support system
KW - User centered design
UR - http://www.scopus.com/inward/record.url?scp=85097072366&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85097072366&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-60700-5_61
DO - 10.1007/978-3-030-60700-5_61
M3 - Conference contribution
AN - SCOPUS:85097072366
SN - 9783030606992
T3 - Communications in Computer and Information Science
SP - 483
EP - 490
BT - HCI International 2020 – Late Breaking Posters - 22nd International Conference, HCII 2020, Proceedings
A2 - Stephanidis, Constantine
A2 - Antona, Margherita
A2 - Ntoa, Stavroula
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 19 July 2020 through 24 July 2020
ER -